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Frequently asked questions

What is the difference between a mockup and a scene creator?

Mockups are ready-made templates where you can easily insert your product or design to see it in a realistic setting, like a framed print or a product label.

Scene creators, on the other hand, are more flexible—they include multiple elements and props that you can arrange and customize to create your own unique compositions. Mockups are quick and straightforward, while scene creators offer more creative control.

What file formats do you provide?

Our mockups and scene creators are delivered in PSD format for Photoshop and high-resolution JPEG or PNG for stock photos. Be sure to check each product description for specific details.

Do you use AI-generated images in your products?

We take pride in capturing high-quality photos of our products. If we use any AI-generated images, they are clearly stated in the product description, ensuring transparency in every purchase.

Do you offer custom mockups or scene creators?

Yes, we do! If you need a custom mockup or scene creator tailored to your brand, simply contact us, and we’ll take it from there. We’re excited to bring your vision to life!

Can I use your products for commercial purposes?

Absolutely! All our products come with a commercial license, allowing you to use them for branding, marketing, and other business needs. You are not allowed to sell or redistribute them as is, though. Please refer to our licensing terms for specific usage rights.

What if I need help with my purchase?

We’re here to help! If you encounter any issues or have questions about your purchase, visit our Support page or contact us directly. We’ll respond as quickly as possible.

Do you offer refunds?

Unfortunately, we don’t offer refunds as our products are digital goods that cannot be returned. If you have any issues with your purchase, please contact us, and we’ll do our best to assist you.